top of page

NEO VISUALS

Privacy Policy

Last Updated: October 27, 2026

NeoVisuals.ca (“NeoVisuals,” “we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By using our website or services, you consent to the practices described in this Policy.

​

1. What Personal Information We Collect

We collect only the information necessary to provide our real estate media services.

1.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Address or property details related to a project

  • Payment or billing information (processed securely through third-party providers)

  • Any messages or inquiries submitted to us

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • General website usage data

This data is used to improve our website and user experience.

​

2. Why We Collect Personal Information

NeoVisuals collects personal information for the following purposes:

  • To provide real estate media services

  • To respond to inquiries and communicate with clients

  • To manage bookings and scheduling

  • To process payments

  • To improve our website and services

  • To meet legal or regulatory requirements

  • To prevent fraud or misuse

We will not use your personal information for purposes not identified at the time of collection without your consent.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions. Withdrawing consent may affect our ability to provide services to you.

4. Limiting Collection & Use

NeoVisuals only collects information necessary for the purposes stated in this Policy.
We do not sell, rent, or share personal information for marketing purposes.

5. Disclosure of Personal Information

We may disclose your information only in the following circumstances:

  • To trusted third-party service providers (e.g., payment processors, booking platforms) who assist in delivering our services

  • When required by law, regulation, subpoena, or court order

  • To protect our rights, enforce agreements, or prevent fraud or misuse

All third-party providers are required to maintain privacy standards consistent with PIPEDA.

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal or accounting requirements.

When information is no longer needed, we securely delete or anonymize it.

7. Accuracy

We strive to keep your personal information accurate and up to date.
You may request corrections to your information at any time.

8. Safeguards

We use reasonable physical, electronic, and administrative safeguards to protect your personal information from:

  • Loss

  • Theft

  • Unauthorized access

  • Disclosure

  • Copying

  • Use or modification

However, no online system can be guaranteed 100% secure.

9. Access to Your Personal Information

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information where legally permitted

To make an access or correction request, contact us using the information below.

We may require proof of identity before releasing information.

10. Cookies & Tracking Technologies

Our website uses cookies. Cookies are small files saved in your browser. Some are needed for the site to work, like online booking and forms. Others help us understand and grow our business:
Google Analytics shows us how visitors use the site, like which pages they view. It doesn't tell us who you are.
Google Ads helps us measure our ads, and may show our ads to people who visited our site before.
Wix (our website platform) also uses cookies to run the site.
By using our site, you agree to the use of these cookies. You can block or delete cookies in your browser settings at any time, but some features, like online booking and videos, may not work fully. To turn off personalized Google ads, visit adssettings.google.com.

11. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy policies, security practices, or content.
We encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or services.
The “Last Updated” date indicates when revisions were made.
Continued use of our website means you accept the updated Policy.

13. Contact Information

If you have questions, concerns, or requests about this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

Privacy Officer – NeoVisuals.ca
📧 Email: info@neovisuals.ca
🌐 Website: neovisuals.ca

If a privacy matter cannot be resolved with us, you may contact the Office of the Privacy Commissioner of Canada.

bottom of page